Financial Protection

Total Payment Protection (topp) Policy cover (Group bookings only)

In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:

  • non-flight inclusive packages commencing and returning to the UK
  • the ground handling aspects of packages where the customer is responsible for arranging travel to the destination 

offered on this website (subject to the terms of the insurance policy), for: 

  • a refund of such prepayments if customers have not yet travelled, or
  • making arrangements to enable the holiday to continue if customers have already travelled, or
  • repatriation of customers to the UK or their home country as may be applicable.

Customers’ prepayments are protected by a topp policy.  

In the unlikely event of financial failure please contact the claims helpline on +44870 0137 965. A copy of the policy is available on request.

This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Hiscox Insurance Company Limited (Hiscox), registered number 00070234. t&g and Hiscox are authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (number 113849).

Trust Account

We reserve the right, in place of the provision of the insurance policy referred to above, to procure that monies provided by you in respect of your booking are placed in a Trust Account in accordance with and subject to the provisions of the Regulations and where this is the case we shall confirm the details to you separately in writing and where this is the case the above insurance will not be in force  and our obligations in respect of the financial protection of your monies, as required by the Regulations, shall be satisfied by the operation of the Trust Account.